FAQ


RETURNS & CANCELLATIONS

For any changes to your order:

Drop us an e-mail at orders@mercyabsolute.com if you'd like to change or cancel your order. Make sure to include your order number in the e-mail so we can make changes quickly. 

For returns and exchanges:

Before sending anything back, drop us an e-mail at orders@mercyabsolute.com and we can work with you to figure out the best way to set up your return and provide you with what you need.

 

SHIPPING

Time-frame:

Items typically ship within 1 business day. If you place your order Monday through Thursday after 5PM AEST, your order will ship on the next business day. If you place your order on a Friday then your order will ship on the following Monday.

Shipping Fees:

AUSTRALIA: All orders within Australia are charged a flat rate of $10AU.
INTERNATIONAL: All International orders are charged a flat rate of $20AU.